Frequently Asked Questions
What are your two primary services?
Comprehensive Managed IT Services – Linutech Solutions offers all-encompassing monitoring, management, support, and security for your IT infrastructure and user systems, all for a consistent, predictable monthly cost.
Collaborative IT Services – As an integral extension of your in-house team, we assist your internal IT department by handling updates, recurring tasks, specific one-time services, and specialized projects. We take care of the background operations, freeing your on-site IT staff to manage other critical aspects.
What other services do you offer?
Cybersecurity/SOC
IT Consulting/Advisory
Business Continuity /DR
Computer System Validation
Cloud Services
What business problems do you solve?
Pioneering the way with strategic IT guidance and compliance counsel, Linutech Solutions addresses two key shortcomings prevalent in the IT service industry. Our acumen in these domains empowers our clientele to:
- Streamline operations, curtail expenses, and escalate profitability.
- Diminish staff irritations and bolster team morale.
- Fortify safeguards against data intrusions, ransomware assaults, and potential legal vulnerabilities.
- Decrease exposure to cybersecurity and compliance-related risks
What are your core services?
Our Core Services encompass fixed, fundamental resources included in all of our Fully Managed IT Service Level Agreements.
- vCIO Services: Our vCIO services provide strategic direction, budgeting, planning, and consulting, coupled with account reviews and IT roadmaps to bolster your digital transformation journey.
- Managed Services Concierge: Your go-to contact for all account specifics, this trusted advisor bridges the gap between your vCIO and service team, handling inquiries about IT services, invoices, and every piece of tech-enabled decision-making tool that enhances collaboration, productivity, compliance, business continuity, security, and efficiency.
- Client Management Tools: Our suite includes Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy tools.
- Vendor Technical Assistance: We liaise directly with your other technology vendors to address incidents, open tickets, escalate requests, or resolve issues within your IT environment. With client approval, we can also assist vendors with basic environment questions or provide system access, such as assigning IP addresses or enabling network traffic.
- Procurement Services: Tecnologia procures products solely from authorized channels, recommending only business-class solutions. We help identify configuration options, ensure proper registration, manage licenses and warranties, and verify all products’ authenticity.
- Network Management: This encompasses Monitoring, Administration, Reporting, Domain Name, SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
How are you different?
At Linutech, we stand apart from the competition through our unwavering commitment to client success, our unique blend of strategic IT planning, and our compliance guidance. Here’s how:
Client-Centered Approach: We place our clients at the heart of everything we do. From strategic planning to operational support, our focus is on understanding your unique business needs and delivering services that not only meet but exceed your expectations.
Strategic IT Leadership: Our vCIO services go beyond traditional IT support. We work closely with your team to understand your long-term business goals and develop an IT strategy that supports them.
Comprehensive Vendor Assistance: We serve as your single point of contact, liaising directly with all your technology vendors. This seamless coordination allows for efficient incident resolution and eliminates the need for you to manage multiple vendor relationships.
End-to-End Managed Services: Our fully managed IT services mean you can leave your entire IT operation to us, allowing you to focus on your core business. From network management to procurement, we cover all aspects of your IT infrastructure.
Superior Procurement Services: Our strict adherence to sourcing products exclusively from authorized channels guarantees that all your hardware and software are not just high-quality but also genuinely licensed and fully supported.
Robust Network Management: With our expanded network management services, we ensure optimal performance and security of your IT network, regardless of the size and geographical distribution of your business locations.
By choosing Linutech Solutions, you’re not just choosing an IT service provider. You’re choosing a partner committed to helping your business leverage technology for growth, efficiency, and success.
How do you maximize responsiveness?
We provide users with direct support access, circumventing bottlenecks and allowing us to gather data and insights to pinpoint areas of training needs and recommend system enhancements.
Our Service Level Agreement distinguishes client issues and response times through P1, P2, P3, and P4 categories. For instance, a significant server or cloud application disruption would be classified as a P1, whereas a simple password reset request would fall under P4. Good news: we can equip you with a self-serve password solution, eliminating the need to open a ticket.
The resulting effect mirrors the principle of compound interest. By consistently investing in the process over time, you accumulate improved service quality and responsiveness. Conversely, a lack of investment (or delayed start) renders catching up an impossible task.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Healthcare
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Nonprofit
- Ecommerce
- Retail
- Construction and Engineering